Accounting marketers have swarmed Washington, DC this week for the Association for Accounting Marketers (AAM) annual conference. Sessions have included performance reviews, how to add value to your firm and niche development to marketing audits and online marketing strategy.

A couple of weeks ago, a friend a mine asked me if he could pick my brain about developing his website. After talking for a while, I realized the questions he was asking were probably common for many professional service marketers as well. While he understood the basics of developing a website, his questions were more about the big picture and what makes an effective website.