Agency: Thank you for thinking of us for your project. Is there an RFP that we can work from to provide you with the best possible answer to your needs?

Client: I am sorry, no, we do not have an RFP.

Agency: Ok, no problem, We have a few questions for you about the project that will help us answer your needs. Do you have some time to chat further?

Client: Yes, of course.

Lebron James and even Roy Hobbs (“The Natural”) have each been labeled as the chosen one, are you? As part of your client service program, are you calling prospects that did not choose you for an interview or as the winning agency or firm? If not, this is an important step in uncovering what your firm has done well and potential areas for improvement.